What is the difference between process and method

So what really is the difference between a process and a procedure? In the edition of ISO , the difference between process and procedure was defined as:.

Seuss book. This is why the simple definition above is not good enough and why we need to go deeper for the answer. My Definition of Process vs Procedure. My take on this has evolved from ISO's definitions above, to understanding a process as being something that has inputs, outputs and activities and can be represented as a diagram - very much in line with the Triaster noun-verb methodology. If you put a sequence of inputs and activities together to describe how to achieve an objective an output you have created a process map.

The procedure then becomes a description of how the activity is carried out ; generally in text form. The real difference between process and procedure can be summed up therefore by where you would document with a flow chart and where a written description would work better. A process is not always confined to a single department, tasks may pass through various departments in order to achieve the output.

Generally, there are three steps to a process, input, procedures including sub-procedures , and an output. You need to put in time and labour to achieve your goal. This is your input. This is the procedure. After some time you see that fifteen new readers have subscribed to your newsletter. This is your output. Whilst a process only outlines the route from point A to point B, a procedure delves much deeper into each task.

Generally, more complex processes will require more procedures. A document would be more appropriate. A procedure document should address 3 key points. What the task is, who is going to complete it, and when it needs to be done. A well-defined procedure is key to outperforming your competitors, especially if they provide a similar service.

Imagine you are onboarding new customer service employees for your e-commerce store. When a customer sends a complaint, there is a desired output. That desired output could be - a resolved complaint. To achieve this goal, there are a series of tasks that must be performed.

This is the process. One of these tasks could be - replying to the complaint. However, without a clear procedure, your customer service team will be replying to complaints differently and at different times. By writing a detailed procedure, you can ensure quality and consistency. This means new hires will perform better, in a shorter time. They provide the greatest amount of detail. In the case of replying to an email complaint, the work instructions would detail how to log in, how to select the right font, the structure of the email, and so on.

When writing your guide, make sure to give each activity a clear title, and an explanation on how it is performed. Number each role, and try to express the steps in a positive tone. Despite its lengthy name, the concept behind BPMS is simple. Adress vs. Comming vs. Label vs. Genius vs. Speech vs. Chief vs. Teat vs. Neice vs. Buisness vs. Beeing vs. Amature vs. Lieing vs. Preferred vs. Omage vs. Finally vs. Attendance vs.

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