Why is comprehensive after sales service important

Supply Chain. Manage existing partnerships effectively. Control negotiations with suppliers. Anticipate and meet future demand with our advanced intelligence into sales data and consumer trends. Business Intelligence. Activate your decision-making with comprehensive, accurate and up-to-date insights and advanced analytics. Access market, consumer, and competitive intelligence to improve your planning.

Technology and Durables. Innovation, premiumization, performance, experience, simplification—understand these macro trends to maximize new and emerging opportunities in this crowded sector.

Shoppers are more empowered and demanding than ever. Understand market trends and consumer behavior. Plan how to best navigate factors such as convenience, concentration, experience, and personalization. Media and Entertainment. State-of-the-art technologies and rigorous methodologies to track who is watching what, where, and how they engage with media content on individual channels and cross-media. Consumer Goods. Influence purchasing decisions during any—and all—phases of the product life cycle.

Link why shop, with what was bought, and how it was purchased. Deconstruct the purchase process to position your brand, makes and models.

Understand your performance to identify competitive strengths and weaknesses and focus your marketing activity. Financial Services. Understand consumers to transform their experience. Harness technology and innovation to differentiate your offer. Earn brand loyalty.

Evaluate your performance vs. BoP Distribution Compass. Strategies and Interfirm Relationships. Zurich: URL [Accessed: Focus group research method Focus group research method. After-sales service quality as an antecedent of customer satisfaction After-sales service quality as an antecedent of customer satisfaction.

The case of electronic appliances. Further Readings. ELMS, D. Geneva: URL. Perspective Structure Affordable WASH services and products Affordable water supply technologies Affordable technologies for sanitation services Affordable technologies and solutions for subsistence agriculture at the BoP Innovation tools Financial, marketing and sales tools Improving water and sanitation services provided by public institutions and utilities Technologies and solutions to overcome shortages and pressure on resources Tools to reduce the cost of services Tools to understand and partner with institutional customers Inclusive innovation and service delivery Labour intensive technologies and solutions Identifying and realizing opportunities for inclusive business operations.

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Measure content performance. Develop and improve products. List of Partners vendors. Your Money. Personal Finance. Your Practice. Popular Courses. Business Marketing Essentials. Key Takeaways After-sales service is any support provided to a customer after the product or service has already been purchased. Companies use after-sales support as a business strategy as it typically leads to higher customer satisfaction, brand loyalty, and even word-of-mouth-marketing.

Examples of after-sales service include warranty service, training, or repair for a product. Compare Accounts. The offers that appear in this table are from partnerships from which Investopedia receives compensation. This compensation may impact how and where listings appear. The rise of competition in every industry has resulted in the rise of various types of after-sales services that are both customer and niche specific.

Here are some examples of the best after-sales services offered by top brands. Lenovo is a famous computer and laptop brand that offers after-sales support in the form of Lenovo Vantage — an application pre-installed in Lenovo devices to help users update their drivers, run device diagnostics, request support and discover apps. The application makes it easy for the users to diagnose the problem with their system and even connect with the Lenovo help centre from the same application if they face any difficulties.

Camelbak deals in adventure products like backpacks, bottles and accessories. GetResponse is an online platform providing solutions for email marketing, landing page, webinars hosting and more.

Air conditioner brands and retailers often offer a free installation service to customers. This service is usually charged for when ordered otherwise.